| Making A Purchase Prices Prices shown are the delivered cost to 90% of the UK with standard delivery, when spending over £200. The only areas not included in this 90% are the following postcodes: AB,DD, DG, EH, FK, G, IV, KA, KW, KY, LD, ML, PA1-19, PA20+, PH, PO30-41, SA, SY, TD, TR, These postcodes will incur an extra fee, which is calculated in the Basket. Orders between £20 and upto £200 there will be a packing charge of £8 to pay whatever your postcode. Orders under £20, please check shopping cart for delivery costs. Orders over £200 do not pay delivery unless in the postcodes stated above. Please note, items too large to be delivered by couriers (i.e. have to be delivered by our own transport) are exempt from online discounts. Please contact the office if you have any queries regarding this. Substitution We reserve the right to make seasonal adjustments to some of our plant packages, in the case that a plant is substituted we will always give you the closest match on our nursery of equal value. CONDITIONS OF SALE 1. General In these conditions of sale: The company means Grasslands Nursery LTD. Correspondence address : Free Green Lane, Lower Peover, Knutsford, Cheshire WA16 9QY The customer means any person contracting with the company for the supply of products or services. Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly. These conditions may only be modified by a variation in writing signed on behalf of the company by a Director. Submission of a purchase order online will be taken as agreement to these conditions of sale. 2. Supply of Products Products are sold under the express understanding that: contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis. The customer fully is made aware that Shrubs are natural products.an we cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate. The company require any complaint to be made in writing by the customer within 48 hours of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has be logged. A refund will then be made for the original purchase price, less costs incurred. All prices quoted by the company for the sale of Shrubs include the cost of delivery unless otherwise stated. Customers are required to pay by credit card/debit card at the time of ordering. Prices quoted are all-inclusive & delivered unless otherwise stated. 3. Delivery The company will make every effort to deliver on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery. The company will not accept any liability for damages to property caused during delivery. If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoevre the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. 4. Cancellation/Returns Policy 1. The customer has the right to cancel any product or services except perishable goods which are listed in sub point 4 below. Any cancellation must be made within 7 days from the date of the order being placed. 2. Cancellations are not accepted by telephone and must be by one of the following methods: a. Electronic Mail to webmaster@gravelking.co.uk b. Fax to 01565 723954. Letter to Grasslands Nursery, Free Green Lane, Lower Peover, Knutsford WA16 9QY. Letters will be deemed to have beeen received two working days following the postmark date. 3. Customers are required to return the goods, at their own expense, to Grasslands Nursery, Free Green Lane, Lower Peover, Knutsford WA16 9QY. 4. Perishable goods are Shrubs and Living Plants. All other goods are non-perishable 5. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005. 5. Order amendments Any order amendments must be made before goods are despatched, despatch may be up to three working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch. 6. Companys Premises The customer will at all times be responsible for the security and insurance of their equipment. The customer will comply with all requirements of Health & Safety Legislation. Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move the Shrubs and Plants from the place of delivery to the area of use. The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises. 7. Working Days Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days. These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force. This policy does not affect your statutory rights. |
| Delivery Schedule Delivery Delivery is made as soon as possible. Usually just 3 working days after the order is submitted and payment is completed. All our deliveries are sent through a Pallet Network Courier, with a 3 day standard delivery service. If you choose the Next Day option there is a cut off time of 12:00pm. After this time deliveries will be sent out the following day, next day orders placed Saturday or Sunday will be sent out on Monday. Orders placed Saturday or Sunday will be sent out on Monday. The courier will drop the order with a pedestrian fork truck, kerbside or just up your drive if you have one. The courier requires a smooth flat surface to move on, he cannot cope with inclines (of the road or the driveway), rough terrain (including gravelled or grassed areas) or lift over walls. The vehicle could be the size of a bin wagon and you should think about accommodating it in relation to parked cars etc. If you have any doubts or questions please call us: 01565 722713. |
| Privacy Policy Privacy Policy Shrubsdirect does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
